1. Shipping Locations

We currently ship to the United States using our trusted fulfillment partner, CJdropshipping.

2. Processing Time

Orders are processed within 1-3 business days after payment confirmation.

You will receive an email with tracking details once your order is shipped.

3. Shipping Time & Methods

Standard Shipping: 7-15 business days

Expedited Shipping (if available): 5-10 business days

Note: Delivery times may vary based on location, customs processing, and carrier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on the selected shipping method.

Free shipping may be available on certain orders (as per promotions).

5. Tracking Your Order

You can track your order using the tracking number provided in your confirmation email.

Tracking updates may take 1-3 days to reflect on the carrier’s system.

6. Customs & Import Fees

StepStyle Sneakers is not responsible for any customs duties or taxes charged upon delivery.

Buyers are responsible for checking their local customs regulations.

7. Lost or Delayed Shipments

If your package is delayed beyond the estimated timeframe, contact us at stepstyleshoe@gmail.com.

If a package is lost in transit, we will assist in filing a claim with the carrier.